Quality guarantee

Quality canvas

Our supplier Jondo has facilities in the US, Canada, Europe and Australia. The canvases meet the same quality standards no matter where they’re made. Regional fulfillment centers around the world reduce transit times and lower shipping costs and emissions.

Product details

  • Canvas made of cotton and polyester composite.
  • Printed using latex inks that are non-hazardous, non-toxic, non-flammable special proprietary coating that produces the highest quality images using UL-certified Greenguard Gold inks.
  • Frame made with radiata pine sourced from renewable forests (FSC certified).
  • Sawtooth hanging hardware included.
  • Canvases have rubber dots on bottom back corners for support.
  • Framed canvases come in 3 colors: black, espresso brown and white.
  • Please note: slight size deviations with a tolerance +/- 1/8" (3.2mm).

Care instruction

If the canvas gathers any dust, you may wipe it off gently with a clean, damp cloth.

Use the canvases only indoors in your interior. They are not for outdoor purposes.

 

Quality guarantee in case of damage or shipping issues

We stand by the quality of our products and your satisfaction is very important to us. That's why we offer a quality guarantee:

  • If your canvas arrives damaged, or you receive the wrong item, please contact us. Do this within 14 days of delivery. Mention your order number and send digital photos of the damaged or wrong canvas that you received, to help us evaluate the situation.
  • If you suspect that your canvas is lost in transit and you will not receive it, contact us mentioning your order number. If an order has not been delivered in 30 calendar days (for domestic US or regional EU orders) or in 45 calendar days (for international orders), please contact us within 3 days. We need to report it to our supplier soon in order to be eligible for a reprint or refund.
  • In such cases, we will replace the canvas or offer a discount as appropriate.

Thank you for understanding the nature of personalized products. You can contact us for any guarantee question at info@custommadegift.com.

 

Inspect your canvas immediately upon delivery

Please check your canvas as soon as it arrives. To qualify for a reprint or refund, any damage must be reported within our stated deadlines. Make sure to include clear photos of the damage along with your order number when contacting us.

Carefully review both the print quality and the frame construction. The corners of framed canvases can be susceptible to minor impact during transport, so we recommend inspecting these areas closely.

 

Non-returnable custom canvases and no refund

All our canvases are custom-made and often feature personal photos or information. For this reason, each piece is unique and non-returnable. We kindly ask for your understanding that we cannot offer refunds or accept returns once your order has been printed and shipped.

For customers in the European Union, please note that the 14 day cooling off period does not apply for the personalized canvases in this store.