Our Guarantee

Quality canvas

We want you to absolutely love your canvas. Every piece is carefully printed, checked, and packaged to ensure it arrives in perfect condition. Your canvas is made to order and produced in a regional facility to ensure fast delivery and consistent quality worldwide.

What you can expect

  • Premium canvas materials with vibrant, long-lasting print quality
  • Carefully crafted frames, ready to hang
  • Consistent quality, produced close to you for faster delivery

Care instruction

Use the canvases only indoors in your interior. They are not for outdoor purposes.

If the canvas gathers any dust, you may wipe it off gently with a clean, damp cloth.

Quality tote bag

Every tote bag is made to order, carefully printed and checked before sending it. 

What you can expect

  • Durable 100% polyester body of 18"x 18" and cotton handles in 4 colors
  • All-over print created with dye sublimation for high-end visuals
  • Boxed corners creating extra space

Care instruction

Remove all items from the bag before cleaning. Suggested to pretreat visible stains with stain remover. Mix warm water with laundry detergent and clean the bag with terry washcloth or a soft bristle brush. Let the bag air dry.

No returns or cancellations because of personalization

All our canvases and tote bags are custom-made and personalized specifically for you. They often feature personal photos or information. For this reason, each piece is unique and non-returnable. We kindly ask for your understanding that we cannot accept returns or cancellations once your order has been sent, printed and shipped.

For customers in the European Union, please note that the 14 day cooling off period does not apply for the personalized canvases in this store.

However, issues with quality, damage or delivery are covered by our guarantee.

Quality guarantee in case of damage or delivery issues

We stand by the quality of our products and your satisfaction is very important to us. That's why we offer a quality guarantee:

  • If your product arrives damaged, or you receive the wrong item, please contact us. Do this within 14 days of delivery. Mention your order number and send digital photos of the damaged or wrong item that you received, to help us evaluate the situation.
  • If you suspect that your product is lost in transit and you will not receive it, contact us mentioning your order number. If an order has not been delivered in 30 calendar days (for domestic US or regional EU orders) or in 45 calendar days (for international orders), please contact us within 3 days. We need to report it to our supplier soon in order to be eligible for a free replacement or refund.
  • In such cases, we will replace the product or offer a discount or refund as appropriate.

Thank you for understanding the nature of personalized products. You can contact us for any guarantee question at info@custommadegift.com.

Inspect your canvas or bag immediately upon delivery

Please check your product as soon as it arrives. To qualify for a free replacement, any damage must be reported within our stated deadlines. Make sure to include clear photos of the damage along with your order number when contacting us.

Carefully review both the print quality and the construction. The corners of framed canvases can be susceptible to minor impact during transport, so we recommend inspecting these areas closely.

Digital File Guarantee

Digital files do not include our quality guarantee and cannot be returned once they have been downloaded or made available, because each file is custom-made.

However, every digital file comes with a 3-year backup guarantee.

Lost your file or can’t open it anymore? Email us at info@custommadegift.com and we’ll send you a replacement copy.