Shipping policy
Free shipping on al products
No shipping fees. Every custom canvas or tote bag is delivered to your door free of charge.
Production and Shipping Estimates
All products are custom-made to order. These delivery estimates are not guaranteed delivery dates. Estimated delivery times include both production and shipping time.
Orders are typically sent to production shortly after purchase.
Production may take up to 4 business days.
Time table for estimated delivery
| Country or region | Delivery time canvas* | Delivery time tote bag* |
| United States | 5 to 12 business days** | 5 to 12 business days** |
| United Kingdom | 5 to 10 business days | 8 to 15 business days |
| Canada | 5 to 12 business days | 8 to 22 business days |
| Australia | 5 to 14 business days | 14 to 35 business days |
| Europe | 5 to 12 business days*** | 5 to 15 business days*** |
| Northern and EFTA countries | 8 to 18 business days*** | 8 to 22 business days*** |
* Estimation based on production time (up to 4 working days) plus shipping time.
** Shipping to Alaska, Hawaii, Puerto Rico, and unincorporated territories of the United States can take an additional 7 – 12 business days.
*** Europe includes Germany, France, Spain, Portugal, the Netherlands, Belgium, Ireland, Austria, Italy, Greece, Poland, Czech Republic, Bulgaria, Croatia, Hungary, Romania, Slovenia, Slovakia, Cyprus, Malta and Luxembourg. Northern Europe includes Denmark, Finland, Norway, Sweden, Iceland, Estonia, Latvia and Lithuania. EFTA states include Switzerland, Liechtenstein, Norway, and Iceland.
Tracking Information
Orders are typically sent to production shortly after purchase. Tracking information will be sent by email once your order has shipped.
You can track your package with the Shop app.
Taxes, customs and Import Duties
Prices shown for customers in the European Union and United Kingdom include applicable VAT.
For customers in the United States, Canada, Australia, and other non-EU regions, taxes and duties may be calculated at checkout or charged upon import depending on local regulations.
In some countries, local customs authorities may charge import duties or taxes upon delivery. International customers may be responsible for customs fees, import taxes, or duties charged by their country.
Delays
Delivery times are estimates and may be affected by customs, weather conditions, holidays, or carrier delays.
Incorrect Addresses
Customers are responsible for providing a correct shipping address. Custom Made Gift cannot be held responsible for orders shipped to incorrectly entered addresses.
Lost or Damaged Packages
If your package appears lost or significantly delayed, please contact us and we will assist you with the carrier investigation.
If your order arrives damaged, please contact us within 14 days with photos of the damaged product.
Packages confirmed as lost and products confirmed as damaged through photo evidence may qualify for a replacement, discount or refund under our guarantee at our discretion after review.
How to Get Your Digital File
If you order a digital download, you can download your file from the thank-you page after checkout. It may take a few minutes before the file is ready.
Whether you order a digital download or a canvas, we’ll also send your digital file by email. If you don’t see the email in your inbox or junk folder, please contact us.
Contact Information
Have a question or need help with your order?
You can mail us at info@custommadegift.com.
You can also send us a message on WhatsApp: +31 85 130 1211.
We typically respond within 24 hours on business days.
