Delivery and Shipping
Free shipping on al products
No shipping fees. Every custom canvas or tote bag is delivered to your door free of charge.
Estimated delivery times
All products are custom-made to order. The delivery estimates are not guaranteed delivery dates. Estimated delivery times include both production and shipping time.
Time table for estimated delivery
| Country or region | Delivery time canvas* | Delivery time tote bag* |
| United States | 5 to 12 business days** | 5 to 12 business days** |
| United Kingdom | 5 to 10 business days | 8 to 15 business days |
| Canada | 5 to 12 business days | 8 to 22 business days |
| Australia | 5 to 14 business days | 14 to 35 business days |
| Europe | 5 to 12 business days*** | 5 to 15 business days*** |
| Northern and EFTA countries | 8 to 18 business days*** | 8 to 22 business days*** |
* Estimation based on production time (up to 4 working days) plus shipping time.
** Shipping to Alaska, Hawaii, Puerto Rico, and unincorporated territories of the United States can take an additional 7 – 12 business days.
*** Europe includes Germany, France, Spain, Portugal, the Netherlands, Belgium, Ireland, Austria, Italy, Greece, Poland, Czech Republic, Bulgaria, Croatia, Hungary, Romania, Slovenia, Slovakia, Cyprus, Malta and Luxembourg. Northern Europe includes Denmark, Finland, Norway, Sweden, Iceland, Estonia, Latvia and Lithuania. EFTA states include Switzerland, Liechtenstein, Norway, and Iceland.
Taxes, customs and import duties
Prices shown for customers in the European Union and United Kingdom include applicable VAT.
For customers in other countries, any applicable taxes are calculated according to local regulations.
In some countries, local customs authorities may charge import duties or taxes upon delivery. International customers may be responsible for customs fees, import taxes, or duties charged by their country.
After your purchase
Orders are typically sent to production shortly after purchase. Tracking information will be sent by email once your order has shipped. You can track your package with the Shop app.
How to Get Your Digital File
If you order a digital download, you can download your file from the thank-you page after checkout. It may take a few minutes before the file is ready.
Whether you order a digital download or a canvas, we’ll also send your digital file by email.
If you don’t see the email in your inbox or junk folder, please contact us at info@custommadegift.com and we’ll be happy to help.
